Domino’s Pizza lost legal case – lack of accessibility to blind peopleJanuary 17, 2019
Blind customer sued the Domino’s Pizza saying its website and app aren’t fully accessible to blind people therefore in breach of the Americans With Disabilities Act of 1990, which says it is unlawful for businesses to deny individuals with disabilities access to their goods and services unless the effort involved places them under an “undue burden”.
He highlighted that Apple’s smartphones featured built-in screen-reading software to help their visually impaired owners use the internet. But Domino’s Pizza both the company’s app and website lacked the labeling required for him to use its Pizza Builder facility or to complete an order.
Domino’s Pizza has been told its website and app must be made fully accessible to blind people, after losing a legal case in the US.