E-mails sent by “Hootsuite” warning users that “the free 60-day Hootsuite Pro trial was about to expire” contained thousands of e-mail addresses and names of other users in the “To” field. Hootsuite responded to the complaints with an apology and assured that the issue had been resolved and offered affected users a “product credit.”
“Today, November 10th at approximately 4 AM PST, HootSuite experienced a technical issue related to our integration of Seesmic accounts with our existing HootSuite user accounts. The failing system resulted in email notifications intended for our new Seesmic users being sent out repeatedly and in some cases user email addresses were exposed in the message headers. The issue has since been contained but will likely continue to cause concern over the next few days as people who were away from their computers and email continue to discover the issue. The incident occurred to under 4000 emails.
At this time, we are requesting that recipients destroy the messages in order to help us contain the issue. Privacy is a paramount concern for HootSuite and this is in no way a reflection of the respect we have for our users and their privacy. For our customers and people who receive our regular marketing or product notifications, please be assured that your data is safe and is not directly connected to this failed system in any way. The HootSuite team and I, are extremely sorry that this took place and that we were not able to contain the issue sooner.
For users who were affected, please stay tuned for a product credit as a further sign of our utmost respect and desire to make things right.
~Ryan Holmes, CEO”